Refund Policy

At The Knight Ads, we strive to ensure you are fully satisfied with our AI-powered micro-tools. Because we offer a 7-day free trial, we encourage all users to fully explore the platform before their first billing cycle begins.

1. The 7-Day Free Trial

Every new account is eligible for a 7-day free trial. During this period, you have full access to our premium features. You can cancel at any time during this 7-day window through your dashboard, and your card will not be charged. It is the user's responsibility to cancel before the trial expires if they do not wish to continue.

2. Subscription Renewals & Cancellations

Our service is billed on a recurring monthly basis. You may cancel your subscription at any time. When you cancel, you will continue to have access to your account and tools until the end of your current billing period. We do not provide refunds or credits for partial months of service or for months where the account was unused.

3. Refund Exceptions

Because our platform connects to live Google Ads data and consumes immediate API and server resources upon use, we generally do not offer refunds after a charge has been processed. However, we know that mistakes happen. Exceptions may be made under the following circumstances, solely at our discretion:

• If there is a technical error or bug that prevents you from using the core features of the platform, and our support team is unable to resolve it within a reasonable timeframe.
• If you accidentally forgot to cancel your trial and reach out to us within 24 hours of the first charge (provided you have not actively used the platform after the charge).

4. Role of Dodo Payments(Merchant of Record)

Our order process is conducted by our online reseller, Dodopayments.com. Dodopayments.com is the Merchant of Record for all our orders. This means that Dodo payments handles all payment processing, tax compliance, and billing inquiries. If a refund is approved by our team, it will be processed directly through Dodo Payments and credited back to your original payment method. Depending on your bank, it may take 3-10 business days for the funds to appear.

5. How to Request a Refund

If you believe you are eligible for a refund under our exception policy, please contact our support team immediately at sales@theknightads.com. Include your account email and a brief explanation of why you are requesting a refund.